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An AI claim assistant that builds a cancelled-flight claim from your Gmail

By Mendy Friedman, founder of Airu Labs · Updated · 2 min read

Short answer: Airu Labs built a claim assistant for cancelled flights. You describe what happened in your own words. It searches your Gmail with read-only access, finds the booking and the cancellation notice, turns those emails into documents, and assembles the claim with a cover letter. When the insurer replies, it drafts your answer.

  • 20%of US passengers tried to claim after a flight disruption (AirHelp, 2025 survey)How it was measured: AirHelp’s 2025 air passenger rights survey (linked under Sources); not an Airu Labs measurement.
  • In minutesthe full evidence packet for a cancelled Delta flight out of Tel AvivHow it was measured: From the system’s own run on a cancelled Delta flight out of Tel Aviv.
The claim assistant, running
Mendy explains it on YouTube
On this page
  1. What problem does the claim assistant solve?
  2. What did Airu Labs build?
  3. What happened on a cancelled Delta flight?
  4. Why does read-only access matter?
  5. What does a travel claim have to do with my company?

What problem does the claim assistant solve?

When an airline cancels your flight, you are often owed money. Most people never collect it.

In AirHelp’s 2025 passenger survey, only 20% of US passengers tried to claim compensation after a flight disruption, and 79% of travelers could not say what they were entitled to. A claim means searching months of email for the booking and the cancellation notice, gathering the evidence, writing a formal letter, then answering whatever the insurer sends back.

What did Airu Labs build?

A claim assistant that does that work for you:

  1. You describe what happened in your own words instead of filling in a form.
  2. It searches your Gmail with read-only access for the booking and the cancellation.
  3. It turns those emails into documents.
  4. It assembles the claim with a cover letter.
  5. When the insurer replies, it drafts your answer.

What happened on a cancelled Delta flight?

On a cancelled Delta flight out of Tel Aviv, it found the boarding pass and the airline’s own cancellation notices, then built the full evidence packet in minutes.

Why does read-only access matter?

A claim only needs the assistant to find and read. Read-only access means it can search the inbox and copy what it finds into the claim, with no way to send, delete or change anything in the account.

What does a travel claim have to do with my company?

The pattern underneath is common in business: documents scattered across an inbox, a packet that has to be assembled from them, a letter that has to be written, and replies that keep coming. Insurance claims, warranty claims, chargeback disputes, supplier credits and compliance paperwork all look like this.

What the travel assistant does The same step inside a company
Finds the booking and the cancellation in Gmail Finds the invoice, the order and the correspondence in a shared inbox
Turns emails into documents Turns emails and attachments into the exact files the other side asks for
Writes the cover letter Writes the claim, dispute or request letter
Drafts the reply when the insurer answers Drafts the reply when the supplier, insurer or customer answers

If someone on your team spends their week assembling paperwork like this, the first call is about which packet costs you the most time and what the other side needs to see.

The person who built it shows it working in a short video: Flight delayed? This free AI skill files your compensation claim for you.

See the ordering assistant that turns customer texts into orders, or the ten questions to ask before you hire an AI developer.

FAQ

Questions people ask.

Can it send email or change anything in my inbox?

No. It connects to Gmail with read-only access, so it can search and read what the claim needs and nothing else.

What goes into the claim?

The booking, the airline’s cancellation notice and the other proof it finds in your email, such as a boarding pass, turned into documents, plus a cover letter that explains what happened.

What happens after the claim is sent?

When the insurer writes back, the assistant drafts your answer from the same evidence, so you read and send instead of starting from a blank page.

Can a company use the same approach for its own paperwork?

Yes. Finding documents across an inbox, assembling them into a packet and drafting the letters around it is the same work behind insurance claims, warranty claims, chargeback disputes and vendor paperwork. Airu Labs builds that pattern for companies.

Sources

  1. Do passengers know their rights? Here’s what we found out (2025 passenger survey), AirHelp
Case studyAn AI ordering assistant for customers who text their ordersAn easy ordering system for customers. AnswerTen questions to ask before you hire an AI developerTen questions for the first call, with the answer to listen for and the red flag.